One of the most critical responsibilities of an IT project manager is keeping a project on track. Clients don’t like surprises, especially the kind that cost time and money. When it’s your reputation at stake, you want to be sure you’re managing the client’s expectations appropriately...
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Managing Expectations: How to Keep IT Project Clients Informed and Happy
Wednesday, February 03, 2010 - IT Managers
Managing Marketing Clients’ Expectations: It’s About Trust
Wednesday, January 27, 2010 - Marketing Consultant
Working as a marketing consultant is as much about finessing the client relationship as it is about developing effective marketing campaigns. Your business’s survival depends on customer satisfaction, so earning and keeping your client’s trust is a big part of your job. How do you do it?...
Key Word in Managing Customer Expectations: “Communication”
Monday, January 25, 2010 - Management Consultant
As a management consultant, you know that customer satisfaction and your business reputation are closely linked. If your consulting engagement misses the mark – or even if your client just perceives it that way – your future business prospects are on the line. That’s why it’s...
Beyond IT Staffing: Honesty Is the Key to Managing Customer Expectations
Tuesday, January 19, 2010 - IT Staffing
There’s much more to IT staffing than just providing talent to meet a client’s short-term needs. Doing the job right requires a thorough understanding of what a client hopes to achieve, and then developing a valued partnership with a shared goal of helping the client accomplish those goals...
Quality Assurance Lowers Software and Systems Integration Project Risks
Thursday, December 31, 2009 - Systems Integrator
Like any professional service, engineering and integrating software systems carries some risk. A minor miscalculation in a line of code can bring down an entire system, causing your client to lose time and money. That’s why quality control should be at the forefront of your mind throughout any...
Ongoing Quality Testing Cuts IT Project Management Risks
Tuesday, December 29, 2009 - IT Staffing
Because risk management and IT project management go hand-in-hand, experienced IT project managers never start a project without a risk-management strategy in mind. Often, at the heart of that strategy is a strong focus on quality control. Before the ink on your IT consulting agreement is even dry, it’s...
With Systems Integration or Programming Projects, an Informed Client Is a Happy Client
Monday, December 21, 2009 - Systems Integrator
When it’s your job as the systems integrator or custom programmer to make sure that a project stays on track, your reputation – and future business prospects – are on the line. No client wants to hire a consultant, only to be surprised to learn months later that the project is over...
ASP Contracts Help Developers Keep Control and Cut Risks
Wednesday, December 02, 2009 - ASP Contracts
Whether your company is a large-volume application service provider or a smaller IT company offering a single, specialized application or licensed software for one or more clients, an ASP contract can help you keep control of your work products while reducing risk for your business. An application service...
Staying Ahead of Marketing Project Scope Creep
Wednesday, November 25, 2009 - Marketing Consultant
When marketing consultants are hired for a project, it’s common for both the consultant and client to come up with new ideas along the way. But beware of “scope creep”: those little changes to the scope of a project that ultimately add up to a big change of direction – and a big...
Software License Agreements Protect the Value of Your Hard Work
Tuesday, November 24, 2009 - Computer Programmers
As a software developer, you know how important a good software license agreement can be. Without one, there’s nothing to stop the purchaser of your software from redistributing the products of your hard work with no profits to you. The agreement also protects you from being sued for unlimited...
