You’re working on an IT project for a client, and something goes terribly wrong. Your client isn’t happy, and you know there’s a good chance that you’ll take the blame for a big financial loss. Whether you actually get sued for an on-the-job mistake or are just on the receiving...
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Entries tagged 'client-expectations' ↓
Do’s and Don’t’s for Making Professional Liability Claims
Wednesday, November 24, 2010 - IT Project Managers
Managing Expectations: How to Keep IT Project Clients Informed and Happy
Wednesday, February 03, 2010 - IT Managers
One of the most critical responsibilities of an IT project manager is keeping a project on track. Clients don’t like surprises, especially the kind that cost time and money. When it’s your reputation at stake, you want to be sure you’re managing the client’s expectations appropriately...
Managing Marketing Clients’ Expectations: It’s About Trust
Wednesday, January 27, 2010 - Marketing Consultant
Working as a marketing consultant is as much about finessing the client relationship as it is about developing effective marketing campaigns. Your business’s survival depends on customer satisfaction, so earning and keeping your client’s trust is a big part of your job. How do you do it?...
Key Word in Managing Customer Expectations: “Communication”
Monday, January 25, 2010 - Management Consultant
As a management consultant, you know that customer satisfaction and your business reputation are closely linked. If your consulting engagement misses the mark – or even if your client just perceives it that way – your future business prospects are on the line. That’s why it’s...
With Systems Integration or Programming Projects, an Informed Client Is a Happy Client
Monday, December 21, 2009 - Systems Integrator
When it’s your job as the systems integrator or custom programmer to make sure that a project stays on track, your reputation – and future business prospects – are on the line. No client wants to hire a consultant, only to be surprised to learn months later that the project is over...
